As long as people are working together, conflicts are bound to arise. Every member of a team has a unique personality, therefore, regardless of how compatible the members are their opinions will differ at some point. Conflicts between co-workers, departments, and teams might lead to a reduction in productivity. Addressing employee conflict immediately is critical in ensuring that productivity at the workplace is restored. Here are four tips to help you deal with workplace disputes.
Train managers to be mediators
When an issue arises, most people will turn to the managers to help them resolve the issue. However, many managers do not have the necessary tools to manage these situations. Most will ignore the dispute then instruct their employees to settle it. Instead of assuming the conflicts, managers need to learn how they can handle the issues.
Train your managers to address these conflicts and equip them with all necessary tools to do so. The skills will help them listen more and empathize with their juniors. Remember that the faster a dispute is resolved, the higher the productivity.
Eliminate all forms of bias
Considering the dynamic and ever-growing workplace environment; it is possible to have employees from all backgrounds working in an organization. Regardless of the manager’s gender, race or education, they must treat all employees equally. Instead of stereotyping, give every employee an equal chance to prove their worth. Hold every member accountable for the success and failures. Equality within all members will go a long way in preventing workplace disputes.
Clarify roles and responsibilities
Miscommunication is one of the leading reasons for differences in workplaces. When the roles are not clear, there will be confusion and consequently conflict. Make sure that the employees understand what should be done and the time they should take to complete the project. If you are having problems managing this, make use of project management software. Proper communication is therefore crucial.
Develop conflict management guidelines
Different employees will behave differently during a dispute. While some will report to their supervisors, others will rant to their fellow employees. While some seek peace, others are comfortable fighting the battle. As such, it is important to set dispute guidelines that employees can follow during and after an argument. For instance, you can ask them to report the issue to the human resource manager. Next, there should be a standard procedure that the manager must follow when resolving the conflict.
How can an employment lawyer help?
Even the most cautious employers are caught off guard when it comes to employment law. Some employment law elements are sophisticated thus requiring legal expertise. Attorneys that specialize in employment law can help with some employment matters such as:
Hiring, firing, and promotions are choices that employers make every now and then. An employment lawyer will advise you on whether the grounds for firing are legal or not. They will also help you establish frameworks for hiring and promotions.
Representation in legal proceedings
At times, current or former employees might be dissatisfied with how you are handling a matter. They might negotiate with you or choose to file a lawsuit. When in such a situation, consult an employment attorney if you cannot hire them. Legal advice will go a long way in saving your business.